Error playing Windows Media Video files in the “Video” app


Can’t play.

Can’t play. Make sure your computer’s sound and video cards are working and have the latest drivers, then try again.

More info

Tell Microsoft more about this problem

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Received the [above] error attempting to play a video on my [non-touch] Windows 8 Professional box at home (Dell Precision Workstation T7400) using the Video app from the Start menu as shown here in figure 1.

Figure 1

The actual type of file that throws the error is a Windows Media Audio/Video file (.wmv).

Zune is also installed on the system.

Plays fine in the Windows Media Player [desktop] app.

Link to the more info text in the error below:

Hardware & drivers – Microsoft Windows Help

Status of this issue is ongoing. To this point, I’ve only seen it on this one T7400 box. I’ll post back with any progress updates if I find solution. Drivers have been updated.

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