Error playing Windows Media Video files in the “Video” app

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Can’t play.

Can’t play. Make sure your computer’s sound and video cards are working and have the latest drivers, then try again.

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Verbatim

Received the [above] error attempting to play a video on my [non-touch] Windows 8 Professional box at home (Dell Precision Workstation T7400) using the Video app from the Start menu as shown here in figure 1.

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Figure 1
 

The actual type of file that throws the error is a Windows Media Audio/Video file (.wmv).

Zune is also installed on the system.

Plays fine in the Windows Media Player [desktop] app.

Link to the more info text in the error below:

Hardware & drivers – Microsoft Windows Help

Status of this issue is ongoing. To this point, I’ve only seen it on this one T7400 box. I’ll post back with any progress updates if I find solution. Drivers have been updated.

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App updates

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Was going to check for a YouTube app and found that I had 11 updates available.

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Click [tap] the Store tile from the Start Screen.

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Check for x Updates (e.g. 11 Updates) in the upper right in green letters.

Afterwards, when it installs [during the install] you see this in the upper right hand side of the Store app’s screen.

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