Error playing Windows Media Video files in the “Video” app

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Screenshot

Can’t play.

Can’t play. Make sure your computer’s sound and video cards are working and have the latest drivers, then try again.

More info

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Verbatim

Received the [above] error attempting to play a video on my [non-touch] Windows 8 Professional box at home (Dell Precision Workstation T7400) using the Video app from the Start menu as shown here in figure 1.

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Figure 1
 

The actual type of file that throws the error is a Windows Media Audio/Video file (.wmv).

Zune is also installed on the system.

Plays fine in the Windows Media Player [desktop] app.

Link to the more info text in the error below:

Hardware & drivers – Microsoft Windows Help

Status of this issue is ongoing. To this point, I’ve only seen it on this one T7400 box. I’ll post back with any progress updates if I find solution. Drivers have been updated.

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Touch device tips

File Explorer

The screenshot below [figure 1] is from a free metro app I installed a while back called Metro Commander.

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Figure 1

Good app compared to the Desktop app. You need to download it from the web using the Store app [figure 2].

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Figure 2

The app is a metro or Modern UI app so it runs in what I like to call native mode that some may call metro or modern. UI stands for user interface. The screenshots are from my desktop that I’m typing from this very moment. It should be more touch intuitive, if you will, than File Explorer that you would use to explore the file system in the legacy Desktop mode.

Start menu

Swipe [gesture] from the right to get the Charms menu then tap the Start button [figure 3]. Tapping on this button will get you to the Start menu or as I sometimes call it the Start screen.

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Figure 3

Screenshot accelerator keystroke for non-touch [keyboard] workstation PCs

Start key + PrtScn | SysRq key on the keyboard.

Press and hold the Start key on the keyboard. Then, press the PrtScn key. That’s the key with SysRq under it. The screen should flash (ghost). Release both keys. You can then Ctrl+V (paste) into your target application (document).

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Device Manager
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Devices by connection
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On-Screen Keyboard

You can still use Alt+PrtScn to snag the selected window or just plain hit PrtScn to get the entire screen copied to the clipboard.

You can get to the On-Screen Keyboard simply by going to the Start screen and typing On-S and it should populate, then hit the Enter key.

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Start screen search results

You can right-click that and pin it to the Start menu or Task Bar if you’d like a shortcut either in Desktop or Modern [metro] mode.